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Outsourcing referrs to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. |
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Outsourcing also allows companies to focus on other business issues while having the details taken care of by outside experts. |
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Many large companies now outsource jobs such as call center services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas. |
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There are some disadvantages to outsourcing as well. One of these is that outsourcing often eliminates direct communication between a company and its clients |
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There is also the danger of not being able to control some aspects of the company, as outsourcing may lead to delayed communications and project implementation. |
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As IT offshore service providers get more experienced at dealing with U.S. corporations, they are beginning to move up the value chain to offer business process outsourcing, call center outsourcing and network infrastructure management . |
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